Privacy Policy for We1win

Why We Hold This Data

Your contact form details are kept so we can reply to your enquiry and, if needed, follow up on any issue you raise. Without this, we cannot respond to you. Server logs help us understand how visitors use the site, which pages are popular, and where technical faults occur. This allows us to improve the lobby and keep it running smoothly for everyone.

Cookies and Your Choice

The site uses cookies to remember your preferences, such as language or currency display in ringgit. Some cookies are essential for the platform to function correctly. If you turn off cookies in your browser, you can still browse the site, but certain features may not work as intended. You may need to re-enter details or see less personalised content.

How Long We Keep Records

Contact form submissions are retained only as long as needed to resolve your query, typically a few weeks. After that, they are deleted from our systems. Server logs are kept for a limited period, usually no more than 30 days, to allow for security checks and performance analysis. Once they are no longer required, they are permanently erased.

Your Rights to Your Data

You may request a copy of any personal data we hold about you, including your contact form messages and related records. Simply use the contact page on the site to make your request. You can also ask us to delete your data at any time. We will comply unless we are legally required to keep it. We respond to all such requests within a reasonable period, as required by Malaysian law.

Who We Share Data With

We share your data only with hosting providers and analytics services that act strictly on our instructions. These partners help us run the site and understand traffic patterns. We never sell your personal information to third parties, and we do not share it for marketing purposes. Your data is only used for the operational purposes described in this policy.

Information We Collect

When you use the contact form on the site, you submit your name, email address, and any message you write. This is the only personal information you actively provide. Every web server, including ours, automatically records your IP address, browser type, and the pages you view. This happens whenever you visit the platform, whether you log in or just browse.

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